Terms & Conditions

📄 Terms & Conditions

Welcome to Ecarello. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.

1. Use of Website

By accessing or using our website, you confirm that:

  • You are at least 18 years old (or have parental consent if under 18)

  • You agree to use our site for lawful purposes only

  • You will not attempt to interfere with the operation of the site

2. Products & Orders

  • All products are subject to availability

  • Product images are for illustration purposes — colors and features may vary slightly

  • We reserve the right to modify product details or pricing at any time without prior notice

  • By placing an order, you agree that all information provided is accurate and complete

3. Shipping & Delivery

  • We ship worldwide with delivery estimated between 7–8 business days

  • Delays due to customs or logistics are outside of our control

  • You will receive a tracking number once your order is dispatched

4. Returns & Refunds

  • We accept returns within 14 days of delivery

  • Returned items must be unused and in original condition

  • Refunds are issued once the item has been received and inspected

  • Return shipping costs are the customer’s responsibility (unless item is defective or incorrect)

Please see our full Returns & Refund Policy for more details.

5. Warranty

  • Ecarello products come with a 1-Year Limited Warranty

  • The warranty covers manufacturing defects, not misuse or accidental damage

  • Contact support for warranty claims

6. Intellectual Property

All content on this website — including logos, designs, product names, images, and copy — is the property of Ecarello and may not be used, copied, or reproduced without written permission.

7. Limitation of Liability

We strive to provide safe, reliable products — but we are not liable for:

  • Any indirect or consequential loss, injury, or damage from use of our products or website

  • Errors in product listings, descriptions, or pricing

Use of our ride-on luggage should always be done with safety in mind, especially by children.

8. Privacy

We respect your privacy and protect your data. Please review our Privacy Policy for details on how we collect and use your information.

9. Governing Law

These Terms & Conditions are governed by the laws of Italy, where Ecarello is based.

10. Contact Us

If you have any questions about these terms, reach out anytime via our Contact Page.